Shipping Policy
Last updated October 28, 2026.
This policy applies to hardware bought from ARX Global through arx-global.us, a quote or a purchase order. If your quote or order confirmation states different terms, those terms apply.
Where we ship
We ship worldwide, subject to export control rules and carrier availability. Orders ship from our warehouse in the United States or directly from the factory in China; your quote states the origin.
Processing and delivery time
The lead time is stated on your quote and order confirmation and starts when payment is received or a purchase order is accepted. In-stock items are usually packed within 1–2 business days. Typical transit after dispatch: ground freight within the contiguous United States 3–7 business days; international air freight 5–10 business days. Delivery dates are estimates and can be affected by customs clearance and carrier delays.
Shipping costs
Product prices do not include freight. Freight is quoted for each order based on the delivery address, size and weight, and is shown on your quote or invoice before you pay.
Duties and taxes
Unless your quote states otherwise, import duties, customs fees and local taxes are not included and are paid by the buyer at the destination. US sales tax is charged where we are required to collect it.
Tracking
We email the tracking number or freight reference when the shipment is dispatched.
Delivery
Freight is delivered to a loading dock or curbside unless agreed otherwise; tell us in advance if you need lift-gate or inside delivery. Please make sure someone is available to receive the shipment. Risk of loss passes to you on delivery.
Damaged or lost shipments
Inspect the shipment on delivery and note any visible damage on the carrier's delivery receipt. Report transit damage, missing parts or a unit that does not power up within 48 hours of delivery, with photos and your order number; we repair or replace it at no cost. If a shipment is lost in transit, we work with the carrier and replace it or refund you. See our Refund Policy.
Contact
STEELFORCE INDUSTRIAL CO., LIMITED (trading as ARX Global)
Company Registration No. 77857064 (Hong Kong)
Unit D18, 3/F, Wong King Industrial Building, No. 2–4 Tai Yau Street, San Po Kong, Hong Kong
Email: info@arx-global.us · Phone: +1 (786) 556-8765