Refund Policy
Last updated October 28, 2026.
This policy applies to hardware bought directly from ARX Global through arx-global.us, our online store, a quote or a purchase order. If your quote or order confirmation states different terms, those terms apply.
Cancellations
You can cancel an order at no cost before it ships. Email info@arx-global.us with your order number and we refund the full amount paid to the original payment method.
Damaged or dead on arrival
If the product arrives damaged in transit or does not power up, report it within 48 hours of delivery to info@arx-global.us with photos and your order number. We repair or replace it at no cost.
Contact
To cancel an order or report a damaged product, email info@arx-global.us with your order number.